Inbound
- Tele Sales and Order Booking
- Cross Sell and Up Sell
- Customer Support
- Helpdesk services
- Query Handling services
- Technical support
- Collections
- Email & Chat support
Services
As a pioneer leader, ePacific Global serves a broad range of industries with an even broader range of programs. Today, companies are rapidly adopting business process outsourcing (BPO) as a viable means to reduce operating costs, focus on core competencies, and move from a fixed to a variable cost model. The practice of outsourcing certain repetitive, non-core processes to specialists who have economies-of-scale advantages has been around for many years.
Outbound
- B2C and B2B Customer Acquisition
- Lead Generation
- Win Back Programs
- Tele Surveys
- Customer Loyalty Programs
- Welcome Calls
- Service Satisfaction Follow-ups
- Database Enhancement
- Up Sell/Cross Sell
- Sales Verification
